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The Disaster of Managing Service Requests via Email
 
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We all make stupid mistakes when we start a business. In the area of IT, the biggest mistake you can make is to manage all service requests via email. Soon you'll discover that managing the requests becomes your job, not actually filling those requests. This is exactly the problem Todd Ludwig, Network Administrator for Robins & Morton, faced. The Alabama-based general contractor had an email address on its site where users could send in support requests. About 10 to 15 emails would come in each day and that was enough to become a management headache. After a lot of frustration, Ludwig and team saw a demo of ManageEngine's ServiceDesk Plus and made the switch. As the entire company and Ludwig's department has grown, the tool has been transformative for service requests. "There was no way we could have kept up if it wasn't for ManageEngine's ServiceDesk Plus," said Ludwig. Right out of the box the tool worked fine, said Ludwig. Today they get about 50 service requests a week. Ludwig's favorite features of ServiceDesk Plus are the tool's ease of use--especially for end users putting in requests, the built-in knowledge base, and asset management. For those companies still managing IT support issues via email, Ludwig said, "Don't do it. Go to Service Desk Plus. You won't turn back."
Views: 972 ManageEngine
Change Management | Creating a Change Request
 
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How to create a change request. Applies to the Jakarta release of ServiceNow. May apply to future releases as well. For best video quality, increase your player resolution to 1080p. This video covers: 0:22 Introduction 1:20 Creating the change request 3:14 Adding tasks and other information For more information on change management, see: ServiceNow product documentation: Change Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 17189 NOWsupport
Creating and Managing Service Requests in the Micro Focus and NetIQ Customer Centers
 
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This video will demonstrate creating, updating, and exporting Service Requests using the Micro Focus and NetIQ Customer Centers. Please visit https://www.microfocus.com/supportcentral to access the customer Center for your Micro Focus product, and visit https://microfocus.com/cchelp for more information on how to use the Customer Centers. SUBSCRIBE: https://www.youtube.com/channel/UCZHLAuzLykBK09uEJesc2og?sub_confirmation=1 More Micro Focus Links: HOME: https://www.microfocus.com PRODUCTS & SOLUTIONS: https://www.microfocus.com/products SUPPORT & SERVICES: https://www.microfocus.com/support-and-services COMMUNITY: https://www.microfocus.com/communities Micro Focus is a global software company with 40 years of experience in delivering and supporting enterprise software solutions that help customers innovate faster with lower risk.
Service Request Management Firewall Advanced - SRM
 
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Service Request Management Firewall Advanced - SRM
Views: 231 californiacio
Managing the Complete Application Lifecycle from Change Requests to Production
 
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Automate your software change management with Aldon Lifecycle Manager across multiple platforms and languages. See why Aldon is the only ALM solution you will need.
Views: 371 AldonALM
Managing Change Requests with Fusion Lifecycle
 
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Change Requests in Autodesk Fusion Lifecycle (formerly PLM 360) provide the necessary details, decision points, and workflow to control change to a product or process. ECR's are one of several potential steps in Change Management, and can be the result of a CAPA or Problem Report, or created at any time by those with permission to do so. Though provided in an out-of-the-cloud configuration, Change Requests can be tailored to your exact processes. Note: PLM 360 is now Autodesk Fusion Lifecycle. Find more information at: http://autode.sk/PLMIoTjoinsFusion
Request Management and Service Catalog | Variables Overview
 
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Explains the purpose of service catalog variables, demonstrates variable layout, and provides a brief overview of the variable types. Applies to all supported ServiceNow releases as of Kingston. Role required: catalog_admin For best video quality, increase your player resolution to 1080p. This video covers: 0:25 Purpose and types of service catalog variables 1:42 Variable layout on forms 3:27 Demonstration of variable types For more information on service catalog list collector variables, see: ServiceNow product documentation: Service catalog variables: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogVariables.html Types of service catalog variables: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/reference/r_VariableTypes.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 3426 NOWsupport
2. Complete ITIL service life cycle stages| Process roles tools | ITIL overview in 10 min
 
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This video explains about the ITIL complete service life cycle stages or core publications along with the process, roles and tools used in each stage of the life cycle in this video which helps to align IT with business. As per ITIL v3 there are 5 stages or core publications in I T service life cycle. First stage of ITIL is, Service Strategy which deals with the strategic analysis, planning, positioning, and implementation relating to IT service models, strategies, and objectives. It provides guidance on leveraging IT service management capabilities to effectively deliver value to customers and illustrate value for service providers. Second stage of ITIL is, Service Design Service Design translates strategic plans and objectives and creates the designs and specifications for execution through service transition and operations. Third stage of ITIL is, Service Transition It provides guidance on the service design and implementation, ensuring that the service delivers the intended strategy and can be operated and maintained effectively. Fourth stage of ITIL is, Service Operation which provides guidance on managing a service through its day to day production life. It also provides guidance on supporting operations by means of new models and architectures such as shared services, utility computing, web services, and mobile commerce. Fifth stage of ITIL is, Continual Service Improvement It provides guidance on measuring service performance through the service life cycle, suggesting improvements in service quality, operational efficiency and business continuity. Now we will see the processes, people and the tools in each of the ITIL service life cycle core publications in detail. Four processes in service strategy. First one is Service Catalog Management, which ensures that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. second process is Service Level Management, which helps to To negotiate Service Level Agreements with the customers and to design services in accordance with the agreed service level targets. Service Level Management is also responsible for ensuring that all Operational Level Agreements and Underpinning Contracts are appropriate, and to monitor and report on service levels. Capacity Management ensures that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Availability Management is responsible for ensuring that all IT infrastructure, processes, tools, roles are appropriate for the agreed availability targets. IT Service Continuity Management manages risks that could seriously impact IT services. ITSCM ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services. Information Security Management ensures the confidentiality, integrity and availability of an organization's information, data and IT services. next process is Supplier Management, which ensures that all contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitments. The last process of service design is Design Coordination, which coordinates all service design activities, processes and resources. process plans and coordinates the resources to deploy a major Release within the predicted cost, time and quality estimates. This can be assumed as equivalent to project management. Change management assists to gather, analyse, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge. Here the roles in service transition. makes sure Configuration items and services are constantly monitored, and to filter and categorize Events in order to decide on appropriate actions. Incident Management manages the life cycle of all Incidents. The primary objective of Incident Management is to return the IT service to users as quickly as possible. Problem Management manages the life cycle of all Problems. The primary objectives of Problem Management are to prevent Incidents from happening, and to minimize the impact of incidents that cannot be prevented. Request Fulfilment fulfils the Service Requests like password reset. Access Management ensures to grant authorized users the right to use a service, while preventing access to unauthorized users. Apart from these processes, service operation also has the following functions. Continual service improvement uses methods of quality control to learn from past success and failures.
Views: 18232 Kavin Kumar
BMC Remedyforce Spring 15 - Enhancements to Service Request Management
 
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This video presents the new features added to Service Request Management in BMC Remedyforce Spring 15 release.
Views: 317 BMCdocs
Managing Service Requests and Task Scheduling
 
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Manage hundreds to thousands of service requests and silos of information in the most organised and sorted manner. The service desk platform is highly intuitive and promotes effortless administration techniques. It facilitates high-level continuous coordination between service requestor, back-office staff and mobile workforce.
Views: 6 iTouchVision
Managing Your Leave Requests with Efficiency by Using SharePoint and Nintex
 
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With all of the software options available to create an automated PTO or Leave Request Process, it can be an overwhelming decision. But by using SharePoint and Nintex, we can create an easy-to-use, automated way to submit, approve, and track your employees’ requests. You can manage vacation time balances, use workflows to approve and reject requests, calculate number of work days automatically excluding weekends and/or holidays (Rules feature) and show overlapping vacation requests to increase awareness. The process can help you reduce costs by improving efficiency and increasing compliance visibility. In this webinar, we will demonstrate a proof of concept for an actual Human Resource Department’s PTO Request Form built using SharePoint and Nintex. We will show you the following capabilities: • PTO and Leave Requests o Requests with electronic forms o Electronic Signatures • Notification and Alerts o Automatic email notifications o Alert requestors when requests are updated • Approval Workflows • Access and Authorization to Specific Users • Visibility o Status Tracking o Simple Dashboards
Views: 308 ACTS
Customer Service Management (CSM) Overview
 
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Overview of the Customer Service Management (CSM) application. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. For best video quality, increase your player resolution to 1080p. This video covers: ♣ Activating the CSM application ♣ CSM interaction between customer and agent For more information on CSM, see: ServiceNow product documentation: Customer Service Management: https://docs.servicenow.com/bundle/istanbul-service-management-for-the-enterprise/page/product/customer-service-management/concept/c_CustomerServiceManagement.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 14262 NOWsupport
Managing Applications with Service Maps in System Center Service Manager 2010
 
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System Center Service Manager, scheduled to ship in 2010, is a flexible IT automation platform that provides built-in workflows based on industry best practices for incident and problem resolution, change control, and asset lifecycle management. It can help provide better service management by: * Reducing the cost and improving the responsiveness of customer service requests by combining knowledge, self-service, and the ability to automate requests on the Service Manager Self-Service portal. * Optimizing processes and ensuring their use through templates that effectively guide IT analysts through best practices for change and incident management. * Providing the foundation for informed and cost-effective decision-making to better align IT systems and services to the ever-changing needs of the business. * Reducing resolution times by cutting across organizational silos, ensuring that the right information from incident, problem, change, release, or asset records is accessible through a single pane. * Delivering flexible process workflows and templates that IT pros can adapt to their organizations requirements. * Extending the value the Microsoft platform delivers by automating the processes and activities among System Center products. In This Video In this presentation w/ UI demo, you'll find out how System Center Service Manager can import service maps from System Center Operations Manager and extend them to include relevant business information, user information, and service information. Service maps in System Center Service Manager allow IT to better understand how issues affect services, perform root cause analysis faster, and quickly identify the right course for remediation. See the System Center Web site @ http://www.microsoft.com/systemcenter for more information on Service Manager.
Views: 4366 dizzytechmanhelper
SenEarthCo app for Maintenance Requests
 
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http://www.SenEarthCo.com The SenEarthCo app makes managing maintenance requests easy and gives you access to important information while you are on-site. More videos: https://www.youtube.com/watch?v=e3Go_W734NE https://www.youtube.com/watch?v=dPYDrCXFEKo
Views: 135 SenEarthCo
Managing Customer Field Service with SAP Business ByDesign  Solution Demo
 
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For more information please visit us at: http://iss-consulting.com/ Or call +65 6887 3418 to enquire about SAP Business ByDesign Solution. See a demonstration of the customer service functionality in SAP Business ByDesign and how it helps both help desk and field service professionals stay on top of service requests and complete field service requests fast and efficiently. ISS Consulting (S) Pte Ltd is an SAP partner providing SAP Business All-in-One and SAP Business ByDesign. With vast experiences in SAP ERP implementations for SMEs, we help SME businesses run better.
Views: 80 Iss SAPByD
Managing customer relations: An exciting end-to-end service experience
 
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In the residential sector, a modern customer relationship management is required in order to continuously improve the customer service. The digital solutions of the Aareon Smart World are connected intelligently to each other and therefore improve process efficiency, from apartment search to moving in, to service requests and a change of residence. That allows employees to spend more time on the needs of the customer. Tenants, members and owners experience a service that will leave them enthusiastic.
Views: 107 AareonAG
Incidents and Requests (Edge Highlight)
 
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In this Edge Highlight you can get a brief look into creating and managing incidents and requests within Efecte's self-service portal.
Views: 29 Efecte
Microsoft Dynamics CRM Training – Managing Support Cases
 
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This live free webinar recording is part of our monthly training series. In this session, we review working with Support Cases in Microsoft Dynamics CRM. You will learn how to: 1. Create and assign a Service Request Case 2. Manage a Service Request Case 3. Resolve a Service Request Case 4. Cancel and Reopen a Service Request Case 5.Access the Service Queue and Work on Case 6.Use the Progress Bar 7. Q and A session will follow This webinar was presented by: Jan Jaskulski, Senior Technical Consultant For more training videos, visit: http://www.crmdynamics.com/learning-learning-academy-preview/ Learn more about how we can implement Microsoft Dynamics CRM for you: http://www.crmdynamics.com/
Views: 4427 CRM Dynamics
Project Service Requests
 
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Smaller projects operate on a different level of project management discipline. With small projects, it’s easy to define the statement of work, manage activities, and involves minimal work surrounding the managing risk, quality, communication, and scope. Larger projects, instead, rely on a broader framework to ensure project coordination. In many companies, services requests can be submitted to request a predefined service offered to end-users. Learn more about Wicresoft’s powerful Service Request solution to track, execute, and report on all project service requests in one platform. For more information, please visit project-online.com
Views: 6 Wicresoft
Webinar – A New Era in Managing Requests: ITSM on Mobile Devices
 
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Presentation – A New Era in Managing Requests: ITSM on Mobile Devices by Alexander Troshkin, CROC's Systems Engineer
Views: 12 Crocincor
Retail Documentation–Retail Invoice Matching Cloud Service: Managing Requests
 
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This retail Documentation Video showcases how to use Invoice Induction when Managing Requests The video is part of the Oracle Retail Cloud Documentation Video series, developed by the Oracle retail Documentation team to demonstrate, explain, and enhance your experience with the application. Useful links: Send feedback, comments, questions: [email protected] ================================= For more information, see http://www.oracle.com/goto/oll Copyright © 2017 Oracle and/or its affiliates. Oracle is a registered trademark of Oracle and/or its affiliates. All rights reserved. Other names may be registered trademarks of their respective owners. Oracle disclaims any warranties or representations as to the accuracy or completeness of this recording, demonstration, and/or written materials (the “Materials”). The Materials are provided “as is” without any warranty of any kind, either express or implied, including without limitation warranties or merchantability, fitness for a particular purpose, and non-infringement.
Project Management Tip: How to Start Managing Project Requests
 
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Check out more project management tips here: http://bit.ly/24toYLP
Views: 42 BrightWork
Submitting a Service Request in Remedy ITSM at Missouri S&T
 
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This tutorial will demonstrate the process for submitting a request in Remedy ITSM.
Service Requests
 
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Wisp provides a simple method to request maintenance by selecting a space on the floor plan. A configurable email workflow alerts service providers of requests and keeps requesters informed of request status. Service Requests are a feature in Wisp, Gensler's Workplace Information Solutions Platform. Visit genslerwisp.com for more information.
Views: 55 Gensler Wisp
[Property Management] How to reduce maintenance requests and call volume
 
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[Property Management] How to reduce maintenance requests and call volume. The Rent Like a Pro Team has over 20 years' experience in residential property management. They teach at various apartment associations and landlord organizations. They have managed thousands of properties from large, multi-family complexes to single family homes. Their online video training program has helped many landlords and property managers increase their income and improve their management systems. Rent Like a Pro is a team of professional property managers collaborating to develop a site that gives landlords access to the tools and techniques the pros use. This site is a source of the most up-to-date property management and landlord techniques for building residual income through real estate investing. For more techniques and information, go to http://www.rentlikeapro.com/free-training/ Check out our YouTube channel: http://www.youtube.com/user/RentLikeAPro Follow us on Twitter: https://twitter.com/RentLikeAPro Join us on Facebook: https://www.facebook.com/RentLikeAPro Get involved on Google+: https://plus.google.com/+Rentlikeapro/ http://www.rentlikeapro.com/
Views: 633 Rent Like A Pro
Change Management in ServiceNow Demo
 
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A brief overview of change management application in ServiceNow.
Views: 13459 GlideFast Consulting
Evan’s MS Dynamics CRM 2015 Tutorials—ELSE 5.3 Managing Service Request Activities
 
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ELSE Activities for ICT 305 / 505, Information Systems for Enterprise. Focused specifically on the MS Dynamics CRM 2015 use at the University of Wisconsin-Stout. However, the information in the tutorial can be used by anyone who wants to learn how to better use MS Dynamics CRM 2015. Some video narrative may be supplemented by Microsoft Dynamics CRM 2011. Step by Step. Snyder, M., Steger, J., & Landers, B. (2011). Redmond, Washington: Microsoft Press.
Views: 559 Evan Sveum
Managing Customer Field Service with SAP Business ByDesign: Solution Demo
 
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See a demonstration of the customer service functionality in SAP Business ByDesign and how it helps both help desk and field service professionals stay on top of service requests to complete them fast and efficiently.
Views: 62 SAP TV
Managing requests from your Shopify customers
 
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Gorgias is a customer service helpdesk for Shopify stores. In this video we will show you how to reply to customer requests easily and very quickly. Sign up for Gorgias here: https://bit.ly/2r3u4z8
Managing Customer Field Service with SAP Business ByDesign: Solution Demo
 
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See a demonstration of the customer service functionality in SAP Business ByDesign and how it helps both help desk and field service professionals stay on top of service requests and complete field service requests fast and efficiently. LA IT Consulting is an SAP partner providing SAP Business One and SAP Business ByDesign. With nationwide offices we help small and midsize businesses run better. For more information please visit us at: http://www.laitconsulting.net
Views: 821 laitconsulting
ITSM Overview | ServiceNow ITSM Process
 
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Provides a quick overview of the information technology service management (ITSM) process, as implemented in the ServiceNow platform. Demonstrates how the core applications—Incident, Problem, Change, Service Catalog, and Configuration—come into play as fulfillers handle and track service requests through to resolution. Applies to all supported ServiceNow releases as of Kingston. Role required: itil For best video quality, increase your player resolution to 1080p. This video covers: 00:28 Core applications 02:43 Service catalog 03:47 Incident management 08:15 Problem management 09:34 Change Management For more information on the ServiceNow ITSM process, see: ServiceNow product documentation: IT Service Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/it-service-management/reference/r_ITServiceManagement.html ITIL: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/concept/c_ITIL.html Service Catalog: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html Configuration Management: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/concept/c_ITILConfigurationManagement.html Incident Management process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/concept/incident-management-process.html Problem Management process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html#conceptoyg5sgy4 Change Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html Agent Intelligence: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/agent-intelligence/concept/agent-intelligence.html Other documents: Investing in ITIL-Aligned ITSM Technology: https://www.servicenow.com/lpebk/investing-in-itil-aligned-itsm-technology.html Intelligent Automation Engine: https://www.servicenow.com/now-platform/intelligent-automation-engine.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 48673 NOWsupport
Service Booking and Payment Requests Explained - NDIS Provider Portal Tutorial
 
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This video defines a service booking and payment request and explains how provider can create 2nd or 3rd service booking for the one participant if they request additional services.
Views: 1629 NDIS
ClubExpress for Villages - V4 Adding Service Requests
 
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A core function of villages is managing member services and the providers who provide those services to members. Services are organized into categories and each service is provided through service providers who can be contractors, member volunteers or non-member volunteers. This video focuses on adding the two most common types of member services: Transportation Requests and Member’s Home requests
Views: 24 ClubExpressDotCom
Request Management Advanced - ServiceDesk Plus
 
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Request Management advanced is a part of the webinar series conducted by ServiceDesk Plus. To learn about request management basics, visit here https://www.youtube.com/watch?v=hGe99rgSAXk To know more about upcoming webinars, visit https://www.manageengine.com/products/service-desk/webinar.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes In this session you'll learn about: Implementing Field and Form rules Creating Custom Triggers Using the Request Custom Menu Setting up Live Chat Configuring the Self-Service Portal Integrating with other ManageEngine products Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn: https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Views: 1003 ManageEngine
SysAid Product Tutorial: Add Required Fields to Service Request Form
 
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SysAid Features - https://www.sysaid.com/features.htm This tutorial shows you how to add required fields to your service request form so that an admin can't change its status without first entering the necessary information. All service requests will then contain the details you need to track your service history and improve your performance in the future.
Views: 2468 SysAid
ClubExpress for Villages - V5 Advanced Service Request Features
 
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This video focuses on Contractor Referrals and Office Time Requests, We will also look at the “Find a contractor”, and the “Be a volunteer/contractor” modules. A core function of villages is managing member services and the providers who provide those services to members. Services are organized into categories and each service is provided through service providers who can be contractors, member volunteers or non-member volunteers.
Automate Service Delivery within Salesforce with Helpdesk (ServiceAide) Integration
 
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Effectively managing incidents, problems, changes, release & service requests is crucial to any business. CRM with IT Service Management (ITSM) integration empowers IT to improve the quality of customer support by efficiently handling tasks. At CIGNEX Datamatics, we have come up with a Salesforce-ServiceAide (Helpdesk) Connector which allows a customer to easily manage helpdesk (or any service management tool) tickets within Salesforce. The result is increased service agility, leading to enhanced service delivery. Though in the webinar have showcased Salesforce-Service Connector, you can integrate any helpdesk tool like – ServiceNow, HP Service Manager, Remedy, Zoho, Zendesk, Zapier & much more with Salesforce. This webinar will showcase Unique features & functionalities of the connector Demonstrate installation of the connector within your Salesforce ecosystem Dynamic two-way flow of customer information from Salesforce to Helpdesk & vice-versa Ticket management with dashboard display & reporting Benefits of the connector to your organization
Views: 68 CIGNEX Datamatics
What is SOAP protocol - Managing SOAP webservices
 
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Visit www.soapuitutorial.com for soapui videos SOAPUI tutorial, SOAPUI tutorial video, REST Protocol, SOAP Protocol, reading REST response, reading SOAP response What is WSDL, SOAPUI PRO, MockServices, junit, Groovy scripting, What is a webservice, SOAP Protocol SOAPUI, REST protocol SOAPUI, Download and install SOAPUI, roovy.sql.Sql package, Groovy database connection, GroovyRowResult class, DataSet - Altering database, Reading/Writing Xls Files SOAPUI, Testing SOAP webservices, Testing REST webservices, Assertions in SOAPUI, XmlHolder class, Parse Response , testRunner Variable, soapui logging, WsdlTestRunContext , Properties at Different Level (TestCase, TestSuite, Project, Global), Property Expansion, Properties test step, API Testing, Query parameters, Template parameters, Header parameters, Matrix parameters, Plain parameters, POST, GET, PUT and DELETE requests, DataSource Test Step, DataSource Loop Test Step, DataSink Test Step, Regular expressions in Xpaths, XQuery Assertion, SOAPUI Training
Views: 18287 Whizdom Trainings
Best Practices for Managing Your IT Help Desk
 
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Learn more: http://bit.ly/Manage_IT_HelpDesk IT and customer service do not need to be mutually exclusive terms. Come learn real world tips and tricks on how you can use your helpdesk system to make life for you and your users a happier place. Web Help Desk offers centralized and automated IT asset and inventory management to help you keep track of the hardware and software assets in your IT infrastructure. You can discover all the IT assets in your network by scheduling auto-asset discovery, and obtain asset information, including host name, model, serial number, logged-in user, hard drive, and installed software. You can also track asset purchase orders, set up asset warranty expiration alerts, and integrate Web Help Desk with popular IT Asset Discovery Solutions to map asset data with service tickets. Connect with SolarWinds THWACK: http://thwack.solarwinds.com/ Facebook: https://www.facebook.com/SolarWinds Twitter: https://twitter.com/solarwinds LinkedIn: http://www.linkedin.com/company/solarwinds
Views: 22547 solarwindsinc
Managing GDPR with Microsoft Services, including Data Log Exports and the Right to be Forgotten
 
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Recent updates for planning and implementation of GDPR requirements. This video highlights many tools in Office 365 that help IT compliance teams. Including: • How to search on specific GDPR articles via the Compliance Manager. • How to respond to data subject request by searching for an identifying data in Office 365. • Functionality to export personal data from telemetry logs with the new data export feature. • Simplified ability to permanently delete users data. • How to assign global privacy contact to deal with privacy issues, such as a data breach. • How you can get the information you need to complete your data protection impact assessment for Microsoft services. To learn more check out the new Privacy tab on Service Trust Portal here: https://servicetrust.microsoft.com Use Compliance Manager to assess the GDPR compliance posture, and to get guidance. Find it here: https://aka.ms/compliancemanager For more Microsoft Mechanics shows on GDPR, go to : https://aka.ms/OfficeGDPR
Views: 45735 Microsoft Mechanics
Self Managing Your NDIS plan
 
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Self-managing your NDIS plan gives you choice and control over the supports and services you purchase to help you achieve your goals. This means that you, a family member or a trusted person will have complete control over your funds – including paying your supports and service providers. In this video, we’ll explain what you need to do in order to self-manage your plan. If you choose to self-manage you will have: 1. The ability to choose any provider or support that will help you to meet your plan goals. The providers do not need to be registered with the NDIS. 2. The capacity to be innovative and flexible when purchasing services and supports to best meet your needs. 3. You will be responsible for making sure the services and support you purchase are reasonable and necessary and help you to achieve your NDIS plan goals. You will also need to manage your budget so you can purchase the supports you need for the duration of your plan. As a self-managed participant you will be in control of: • Selecting and arranging your service providers and support. • Requesting invoices and receipts for services. • Processing Payment Requests for the services through the NDIS Participant Portal myplace • And then paying your service providers. NDIS will want to hear about how you have achieved your plan goals using the support and services you have purchased. You will need to keep receipts and maintain records of services and supports used. As a self-managed participant you will have flexibility to use your allocated NDIS budget to purchase services that help you to self-manage your funds and supports. If you would like to self-manage but are unsure whether you are ready to self-manage all aspects of your NDIS budget, don’t worry. Talk to NDIS about what supports are available to help you develop the skills that you need. This could include a Support Coordinator who can help to get you started, a Plan Manager to help you manage your funds or a Local Area Coordinator or Early Childhood Partner who can help you find services and supports. To find out more about self-managing your NDIS plan, go to www.ndis.gov.au or call us on 1800 800 110.
Views: 17473 NDIS
Automating Service Request Catalogs with System Center-Service Manager and Service Request Fulfillment with Orchestrator
 
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Note: This presentation was originally given at a Microsoft internal event called 'TechReady'. Although most of the presentations at a TechReady event are typically Microsoft Confidential, we have specifically prepared this presentation to be shared with a public audience. Please disregard the 'Microsoft Confidential -- Internal Only' footnote that is present in the PowerPoint template for presentations at this conference.
Views: 5740 Karrie Ondracek
Change management process
 
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Explains change management procedure
Service Manager 2010: Operations Manager Integration and Service Maps
 
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System Center Service Manager, scheduled to ship in 2010, is a flexible IT automation platform that provides built-in workflows based on industry best practices for incident and problem resolution, change control, and asset lifecycle management. It can help provide better service management by: * Reducing the cost and improving the responsiveness of customer service requests by combining knowledge, self-service, and the ability to automate requests on the Service Manager Self-Service portal. * Optimizing processes and ensuring their use through templates that effectively guide IT analysts through best practices for change and incident management. * Providing the foundation for informed and cost-effective decision-making to better align IT systems and services to the ever-changing needs of the business. * Reducing resolution times by cutting across organizational silos, ensuring that the right information from incident, problem, change, release, or asset records is accessible through a single pane. * Delivering flexible process workflows and templates that IT pros can adapt to their organizations requirements. * Extending the value the Microsoft platform delivers by automating the processes and activities among System Center products. In This Video In this presentation w/ UI demo created by Marc Umeno, senior program manager on the Service Manager team, you'll find out how System Center Service Manager can import service maps from System Center Operations Manager and extend them to include relevant business information, user information, and service information. Service maps in System Center Service Manager allow IT to better understand how issues affect services, perform root cause analysis faster, and quickly identify the right course for remediation.
Views: 5964 dizzytechmanhelper
Sending Feedback Requests and Managing Your Customers
 
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This video will show you how to add a customer, send them a feedback request, and manage the feedback you receive.
Views: 411 Reviews Matter
30. ITIL| service operation overview
 
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This ITIL core foundation video explains about overview, purpose, objective and scope of service operation in this tutorial video along with the important terms like incident, event, problem, alert, service request and work around. Purpose of service operation The purpose of service operations is to coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to business users and customers. Service operation is also responsible for the on-going management of the technology that is used to deliver and support services. Objectives of service operation The objective of service operations is to maintain business satisfaction by delivering effective and efficient IT services, minimise the impact of service outage and to ensure access to IT services for only authorised users. Scope of service operation The services themselves – Activities that form part of a service is included in service operation, whether it is performed by the service provider, an external supplier or the user or customer of that service. Service management processes – The on-going management and execution of the many service management processes that are performed in service operation. Technology – All services require some form of technology to deliver them. Managing this technology is not a separate issue, but an integral part of the management of services themselves. People – All processes and technology are managed, they are all about people. It is people who drive the demand for the organisation’s services and products and it is people who decide how this will be done. Important terms in service operation. First we will see the event. Event can be defined as Change of state that has significance for the management of an IT service or other configuration item Events are typically notifications created by an IT service, configuration item or a monitoring tool. Event can be classified into three categories. Informational An event that does not require any action, regular operation Warning An event that is unusual but not an exception, requires closer monitoring. Exception An event signifying a service or a device is operating abnormally Let's look at alert now. A warning that a threshold has been reached, something has changed, or a failure has occurred. Alerts are often created and managed by system management tools. Alerts are managed by the event management process. Objective is to notify the concerned stakeholders Now we will see about incident. incident can be defined as an unplanned interruption to an IT service. A reduction in the quality of an IT service. Failure of an IT component that has not yet affected service, but could likely disrupt service if left unchecked. This can be raised by IT support teams. Example: Failure of a network component, failure to send email etc. Also it is important to know the relationship between the event, alert and incident. All alerts are events, but not all events trigger alerts All incidents are events, but all events are not incidents Now we will see what is a service request. A generic description for many varying types of demands that are placed upon the IT department by the users. Many of these requests are actually small changes which are low risk, frequently occurring, low cost, etc. Their scale and frequency, low risk nature means that they are better handled by a separate process, rather than being allowed to congest and obstruct the normal incident and change management processes. Let's look about problem now. problem can be defined as the cause of one or more incidents. The cause is not usually known at the time a problem record is created, and the problem management process is responsible for further investigation. Prioritised in the same way and for same reasons as incidents. Next is, workaround. workaround can be defined as a temporary way to restore service failures to a usable level. For example, rebooting a server hang. Used for reducing or eliminating the impact of an incident or problem for which a full resolution is not yet available. Workarounds for incidents that do not have associated problem records are documented in the incident record. Workarounds for problems are documented in known error records.
Views: 296 Kavin Kumar
Customer Support | Managing Support Requests with the Novo Help Desk
 
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The Novo Help Desk is a web based tracking system to manage and organize your requests. It is available as a stand alone solution, and is highly customizable by adding affordable modules, so you purchase only the tools you need. Available modules include: our robust Knowledge Base, Asset Management software, PC Inventory Tracking, Active Directory, Email to Ticket, and a powerful Workflow System. Contact Us for a guided demo and free trial! See http://www.novosolutions.com/help-desk-software/ for more information.
Views: 1994 Novo Solutions Inc

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